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Register a death

Changes to registration services

To keep customers and staff safe during the Coronavirus (COVID-19) outbreak and to use our limited resources in the best way possible we have made changes to our registration services.

Book an appointment

There is no charge to register a death and death registrations may now be completed over the telephone.

You will need to make an appointment to register a death in Cheshire West and Chester. You should normally register a death within five days. If the coroner is involved it may take longer. 

Your doctor will email the medical certificate of cause of death directly to the registrars. You can make your appointment to register a death by phone on 0300 123 7037.

The appointment will take around half an hour.

To help ensure the accuracy of the information recorded, it is useful to have the correct details ready before your appointment:

  • date of death
  • place of death - the name of the hospital, nursing home or full address
  • full name - the name they were know at the time of death, if they were known by any other name
  • gender
  • maiden name of women who have married
  • date of birth
  • place of birth
  • occupation
  • if the decease is married, in a legal civil partnership or widowed
  • their usual address
  • if the decease is married, in a legal civil partnership or widowed the name and surname and occupation of their spouse/partner
  • date of birth of surviving spouse/partner

To help ensure the accuracy of the information recorded in the register and reduce future corrections, it is useful to have the following identity documents for the deceased person if you have them.

  • birth certificate or passport
  • driving licence
  • marriage or civil partnership certificate

If you do not have these documents the registrar can still proceed with the registration.

Death certificates

The registrar will:

  • email a certificate for burial or cremation to the relevant person
  • email you a 'tell us once' reference number

If you require a death certificate (certified copy of death entry) you may order these online, the cost is £11 and the certificate will be posted out to you. We are giving priority to certificates ordered in relation to recent deaths i.e. that have happened since February 2020.

Order a certificate

We will accept email orders for copy certificates, but these will be dealt with as lower priority and would encourage all customers to order online if they can, email:

Who should register a death

Most deaths are registered by a relative. In some cases other people may be able to register.

This includes:

  • a person present at the death
  • a person making arrangements with the funeral directors
  • an administrator from the hospital or elderly person’s home.

Registering by declaration

A death is normally registered in the area where it occurred. If this is not convenient it may be possible to attend a register office elsewhere in England and Wales. However this may lead to a delay in receiving any documents for the funeral.

Further information

Further information is available on the Gov.UK website.

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