or email: foiwest@cheshirewestandchester.gov.uk

Your personal data

You can request access to your personal data on our your right of access web page.

This can only be for your own information that may be held by us, for example, if we have previously provided you with social care support, or your Council Tax records.

If you are a personal representative requesting information on behalf of someone else then we will ask you for proof of their consent. For records relating to a deceased person, please email: foiwest@cheshirewestandchester.gov.uk. We may need to contact you for more details about your relationship to the deceased.

Reasons why you may not get your information

The law providing you with rights of access to information also allows us to refuse the information. These are called exemptions or exceptions.

We only do this in unique circumstances to safeguard other people’s personal data and/or for a legitimate reason that will be explained in our response to you. Details of the exemptions can be found on the ICO website.

If you are not happy with our response

If you are unhappy with how we have handled your FOI or EIR request you can ask for an internal review by replying to the FOI West mailbox outlining your reasons.

By post: Disclosures Team, Cheshire West and Chester Council, The Portal, Wellington Road, Ellesmere Port, CH65 0BA

If you are unhappy with how we have handled your subject access request (DPA) you can request an internal review by replying to the DPA west mailbox outlining your reasons.

By post: Disclosures Team, Cheshire West and Chester Council, The Portal, Wellington Road, Ellesmere Port, CH65 0BA

If we cannot resolve the matter quickly, an internal review will be arranged and you will be informed of the outcome. An internal review will involve a manager, a legal officer and/or a senior officer. They will independently review the handling and decision making on your request.

If you remain unhappy you can make a complaint to the Information Commissioner’s Office (ICO).

About AiDA

What is AiDA?

What does AiDA do?