Adaptations and improvements for your Council home

Planned works are larger programmes of maintenance and improvement that are scheduled in advance to help keep Council homes safe, well maintained and fit for the future.

These works are different from day-to-day repairs and are planned using information we hold about each property.

How planned works are identified

Each year we review which homes may be due for planned works using the data we hold about your property. This information is kept up to date through regular home surveys, which are normally carried out every five years. Surveys help us understand the age and condition of homes and identify where investment may be needed.

The information gathered from surveys is used to plan future programmes of work.

Types of planned works

Planned works can include kitchen or bathroom replacements, boiler or heating upgrades, electrical testing or rewiring, window or door replacements, roofing works, external decoration or insulation, and improvements to communal areas.

When will works take place?

If your home is included in a planned works programme, we will contact you in advance. You will be given information about the work that is planned, a provisional start date, expected timescales, and the name of the contractor who will be carrying out the work.

Before works begin

Before the works start, you will receive written updates explaining what to expect and who to contact. An assigned Tenant Liaison Officer will be introduced to you and will discuss any specific needs, such as health requirements, working hours or pets, by completing a pre-entry survey.

We will always aim to give you at least four weeks’ notice before works begin.

During the works

During the works, your Tenant Liaison Officer will be your main point of contact. They will provide support, answer questions and help resolve any issues that may arise.

Some works can cause disruption, including noise or temporary loss of services such as water, electricity or gas. Where this is needed, you will be told in advance why the service is affected, how long it is expected to last and when it will be restored.

If you are not available for an appointment, please contact your Tenant Liaison Officer as soon as possible so alternative arrangements can be made.

Preparing your home

You may need to prepare your home before works start. This could include clearing cupboards, moving personal items or furniture, providing access to loft spaces, or keeping pets safe during working hours.

If you need support preparing your home or are unable to move items yourself, please let us know so we can discuss how we can help.

After works are completed

Once the works are finished, a quality inspection will be carried out to make sure everything has been completed to an appropriate standard. Your Tenant Liaison Officer will also complete an aftercare check with you.

You may be invited to provide feedback about your experience. Your feedback helps us improve how we deliver planned works.