Keeping you safe

Passenger lifts are an important safety feature in many buildings. They can help people to move between floors easily and safely, especially if they have mobility issues.

What are we doing to keep you safe?

As your landlord, we are responsible for ensuring that the lift in your building is safe and accessible for all tenants, we do these in a number of ways including having the lift:

• serviced every month by a qualified technician, which will help to identify and fix any potential problems that could have resulted in a lift breakdown
• repaired as needed by a qualified technician, repairs that are affecting operation of the lift are attended to same day, with response times from as little as 45 minutes
• independently inspected every six months to ensure lifts are working to relevant standards and safe for continued use

For your safety all lifts are fitted with a communication device, that allows a call to be made 24 hours a day should in the unlikely event the lift breakdown whilst you are travelling in it.

Fire safety

Where fire alarms are installed, passenger lifts are interfaced to the system and in the event of an activation the lifts are automatically taken out of service as they are not designed to be used in the event of a fire, in some instances the fire service may take control of the lifts should it be required if they deem it safe to do so.

Stair lifts

They are a vital aid for tenants who need them, as they can help people who are unable to walk between floors in their property maintain independence. These are serviced and maintained to ensure they are as safe and reliable as possible.