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How to access help if you are homeless or threatened with homelessness

If you need assistance from the Council you should contact the Housing Options team as early as possible if you are homeless or threatened with homelessness within 56 days. You can contact the housing options team online or by telephone:

Online self-referral form

Telephone: 0300 123 2442 (Monday, Tuesday, Thursday, Friday 9am - 5pm and Wednesday 1pm - 5pm)

If you have already made a self-referral and want to follow-up on your enquiry, please contact us using the form below:

Contact us

If you are homeless out of normal office hours and you need accommodation tonight you can ring the Emergency Duty Team 0300 123 8123.

Please note: this number is not for general housing advice but for people who are homeless tonight accommodation

You can also get telephone or online advice from Shelter.

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