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If you are homeless or threatened with homelessness within 56 days and you need assistance from us, you should contact our Housing Options team. 

You can contact us by telephone or by completing the online self-referral form:

Self-referral form
  • Telephone: 0808 175 3595 (Monday, Tuesday, Thursday, Friday 9am - 4.30pm) and (Wednesday 1pm - 4.30pm)

If you are homeless out of normal office hours and you need accommodation, you can ring our Out of Hours number on 0300 123 7035. This number is not for general housing advice but for people who need emergency accommodation.

If you are a public authority working with someone who may be homeless or threatened with homelessness you may have a duty to refer to the housing authority. The public authorities which are subject to the duty to refer are specified in the Homelessness (Review Procedure etc.) Regulations 2018.

Duty to refer form

If you are not threatened with homelessness within 56 days but would like some early help and support please contact our commissioned support provider ForFutures or call in to one of the Forfutures Advice Hubs. 

Finding accommodation

Our accommodation finder self help pack can be used by anyone trying to find accommodation in the Cheshire West and Chester area. You can increase your chances of finding something suitable by considering the full range of housing options available to you as well as knowing what you can afford.