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Food and food hygiene complaints

Sometimes something goes wrong and food that is sold is not acceptable to the customer. Foreign objects in food are one type of complaint, however not all pose a health risk.  Sometimes, however, problems with food may lead to food poisoning.

For minor problems it's best to complain directly to the company that sold you the food. Most large supermarket chains have an efficient quality control and complaints procedure to help customers make a food complaint and get a refund.
The Council Food Safety and Trading Standards teams deal with complaints that pose a public health risk, such as food that:

  • is not safe to eat or actually makes you ill
  • is so contaminated that it could not reasonably be eaten 
  • contains a foreign object (such as a fragment of glass in a loaf of bread)

However they won't get involved in compensation claims. Compensation claims are a civil matter that must be taken up with the manufacturer and, if necessary, go to court. For complaints where the risk to the public is low, details will be logged for information purposes.

Where to find help

  • By post: Regulatory Services, Wyvern House, Winsford, CW7 1AH
  • Telephone: 0300 123 7 038

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