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Potholes and road faults

Our team inspect all roads and footpaths for damage on a regular basis in line with the highways safety inspection code of practice (PDF, 1.15MB).

What we will investigate

Maintenance of our roads are selected following the guidance provided by Department for Transport (DfT).

Where a pothole is at least:

  • 4cm deep on a road
  • 2.5cm on a pavement

Please use the report it button below and we will investigate.

For potholes that fall outside of the criteria, we have routine maintenance and resurfacing plans in place.


pothole examples
Report it

What happens next?

Once we've been notified of the pothole we will:

  • inspect the road within 10 working days
  • decide on how quickly we need to repair. We will look at size,depth, type, position and volume of traffic
  • repair them within 24 hours if it is urgent (category 1)
  • let you know if we aren't going to carry out the work and why

How we prioritise

I've already reported an issue

You can check the progress of the report using our status checker. You can also use this to provide an update.