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Civil parking enforcement


What can I report?

You can tell us if someone is parking where they shouldn't. We enforce areas where there are signs and lines, for example double yellow lines. Dropped kerbs can also be enforced at the request of the property owner. If there are no restrictions then you need to contact Cheshire Police on the non emergency line 101. We also enforce bus lanes in Chester.

Report it

What happens next?

Your report will be sent to our parking team, who will ask the relevant officers to visit the location to enforce the parking restrictions in place. Please note we may not be able to attend on the day of the request due to the demand for enforcement across our borough.

The benefits of parking restrictions

We enforce parking restrictions to help residents and visitors by:

  • easing congestion caused by inconsiderate parking
  • improving road safety e.g. at junctions where parked cars can block the view
  • improving access and response times for emergency vehicles and public transport
  • reducing abuse of disabled parking by making sure spaces are available for genuine Blue Badge holders.

Full information on the legal procedure relating to parking fines can be found on the Patrol UK website.

Grace periods

A 10 minute grace period will be given in parking areas where waiting is already permitted or where parking has been paid for.

This will apply to:

  • on street parking areas where waiting is allowed – for example, where signs state that waiting is permitted for 30 minutes, a parking ticket will not be issued until 40 minutes has elapsed
  • pay and display car parks – a parking ticket will not be issued until 10 minutes after the expiry time shown on a pay and display ticket

This will not apply to:

  • on street areas where waiting is not allowed – this includes yellow lines, school zig-zags, bus stops, taxi ranks and loading bays
  • pay and display car parks where no pay and display ticket is displayed

The above is given as a guide only, the government has produced guidance to local authorities on parking legislation as a whole and reference to the grace period can be found in section 8.4 of the guidance document.

Parking enforcement guidance

We've produced guidance which explains how enforcement is carried out and provides details of when a Penalty Charge Notice might be cancelled. The guidance was developed by consulting residents and complies with parking legislation and the Secretary of State's guidance.

Parking accounts

Body wearable video policy

Our enforcement officers wear video camera badges for safety reasons and for evidential purposes for dealing with complaints from the public.