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Civil parking enforcement

The benefits of parking enforcement include helping residents and vistors by:

  • easing congestion caused by inconsiderate parking
  • improving road safety e.g. at junctions where parked cars can block the view
  • improving access and response times for emergency vehicles and public transport
  • reducing abuse of disabled parking by making sure spaces are available for genuine Blue Badge holders.

Full information on the legal procedure relating to parking fines can be found on the Patrol UK website below.

Pay a parking fine

The easiest way to pay a parking fine is to pay online.

Please allow at least 24 hours after the time the notice was issued to pay online or by the automated payment line.

You can also pay by telephone with a credit or debit card. Payments can be made by phoning the automated payment line (24 hour service).

  • Telephone: 0300 123 7029

Appeal a parking fine (penalty charge notice)

We are unable to advise on appeals or process them over the telephone.  Appeals must be made in writing, using our online form.

If you have challenged within 14 days of receiving the Penalty Charge Notice, the discount rate will be re-offered if your challenge is unsuccessful.

Parking enforcement guidance

We've produced guidance which explains how enforcement is carried out and provides details of when a Penalty Charge Notice might be cancelled. The guidance was developed by consulting residents, and complies with parking legislation and the Secretary of State's guidance.

Grace periods

A 10 minute grace period will be given in parking areas where waiting is already permitted or where parking has been paid for.  

The 10 minute grace period will apply to:

  • on street parking areas where waiting is allowed – for example, where signs state that waiting is permitted for 30 minutes, a parking ticket will not be issued until 40 minutes has elapsed
  • pay and display car parks – a parking ticket will not be issued until 10 minutes after the expiry time shown on a pay and display ticket

The 10 minute grace period will not apply to:

  • on street areas where waiting is not allowed – this includes yellow lines, school zig-zags, bus stops, taxi ranks and loading bays
  • pay and display car parks where no pay and display ticket is displayed

The above is given as a guide only, if you are unsure please check before choosing where to park. The Government has produced guidance  to local authorities on parking legislation as a whole and reference to the grace period can be found on page 19 of the document.

Traffic Penalty Tribunal (TPT)

The independent adjudicator for parking enforcement is the Traffic Penalty Tribunal. For more details about the Traffic Penalty Tribunal and their role please visit their website below.

Body wearable video policy

Cheshire West and Chester Civil Enforcement Officers wear video camera badges for safety reasons and for evidential purposes for dealing with complaints from the public.

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