What is a travelcard and what bus services accept the card
The Cheshire stored value travelcard is a pass which you top up in multiples of £5 to £50 on the bus and then use it to pay for your bus journeys.
Most bus companies offer discounted single and return tickets when paying with the travelcard.
How to apply for a Travelcard
Anyone can apply for a travelcard, free of charge.
How do you request a refund or transfer a balance
If you are requesting a refund or transfer of balance, you need to provide proof of ID (e.g. a utility bill or bank statement) and your travelcard to the following address:
- Cheshire West and Chester Council, Concessionary Travel, 4 Civic Way, Ellesmere Port, CH65 0BE
We cannot take responsibility for cards that are lost in the post, so we recommend using recorded delivery when posting a card with a credit balance.
How long will it take
Please allow up to 21 days for your application/request to be processed.
Please note: for security reasons, balances can only be refunded or transferred to the person named on the card, or in the case of a minor to a parent or guardian
Due to changes with ticketing equipment, Arrowebrooks will be unable to accept travelcards to buy tickets after 30 September 2017. Arrowebrooks will not be selling any further top-ups on these cards.
If you have a travelcard with a remaining balance, you can return it for a full refund by completing the refund form.
Can't find what you are looking for? Visit the concessionary travel frequently asked questions oage.