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Travelcards

What is a travelcard and what bus services accept the card

The Cheshire stored value travelcard is a pass which you top up in multiples of £5 to £50 on the bus and then use it to pay for your bus journeys.

Most bus companies offer discounted single and return tickets when paying with the travelcard.

D&G bus service

From 1 January 2020 you will no longer be able to top up Cheshire Travelcards on D&G Bus services. Cards will still be able to be used to purchase tickets until 29 February 2020. After this date D&G Bus will no longer accept Cheshire Travelcard as a means of payment. Between 1 January and 29 February 2020, any tickets purchased using a Cheshire Travelcard will be charged at full price.

Any outstanding balance on your Travelcard can be refunded – to arrange this please call 01244 973353. Note that this scheme is managed by us and we are responsible for refunds of outstanding balances - D&G Bus are unable to assist with this or offer cash refunds on the bus.

You can still pay by contactless or cash on all D&G Bus services.

How to apply for a Travelcard

Anyone can apply for a travelcard, free of charge.

Apply

  • Telephone: 01244 973353, Monday to Thursday 9am - 5pm and Fridays 9am - 4.30pm

How do you request a refund or transfer a balance

If you are requesting a refund or transfer of balance, you need to provide proof of ID (e.g. a utility bill or bank statement) and your travelcard to the following address:

  • Cheshire West and Chester Council, Concessionary Travel, 4 Civic Way, Ellesmere Port, CH65 0BE

We cannot take responsibility for cards that are lost in the post, so we recommend using recorded delivery when posting a card with a credit balance.

How long will it take

Please allow up to 21 days for your application/request to be processed.

Please note: for security reasons, balances can only be refunded or transferred to the person named on the card, or in the case of a minor to a parent or guardian

Further information

Can't find what you are looking for? Visit the concessionary travel frequently asked questions page.

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