Garden waste collection

Missed collections

If your missed collection is genuinely our fault, then we will always make every effort to collect your bin as soon as possible.

Collections may be missed due to circumstances beyond our control (for example in cases such as severe weather or road blockages preventing our vehicles access). Equally we may refuse a collection if your bin containers the wrong items or is too heavy to empty.

If your bin was not out by 7am on your scheduled day of collection and has not been emptied, you will need to wait until your next collection day. Refunds will not be made for any missed collections.

Please check the contents of your bin before reporting a missed collection.

Assisted collections

Garden waste is included in the assisted collections process. More information about assisted collections can be found on our get help page. 

Damaged/stolen green bin

Replacement green bins will only be delivered to those properties with a current garden subscription. Damaged bins will only be replaced if they cannot be emptied. Please have your subscription details ready when you order a new green bin.

Moving house

If you subscribe and then move to a new house within the borough part way through the subscription year, and you still wish to receive garden waste collections you will need to complete our garden waste change of address form. 

We will then arrange for your permit to be transferred to your new address. Please do not take the bin with you, this must stay with the property. If there is no bin at your new address let us know and we will arrange for a new one to be delivered free of charge.