Garden waste collection

    Subscribing to the service

    How much does it cost?

    The service will cost £40 per bin per year regardless of the time you subscribe. This works out at £2 per collection.

    Bins will not be emptied without a valid subscription and displayed permit.

    If you are in receipt of full council tax benefit at the point of applying, the service will cost £30 per bin per year.

    The best time to sign up for the service is between December and February to ensure you receive all 20 collections. You can subscribe for as many bins as you need.

    We will make every effort for garden waste collections to be on the same day as household recycling collections. However, please note that this cannot be guaranteed and garden waste collection may be any day of the week, Monday to Friday.

    Subscribe

    When will my subscription start?

    Your service will start on the first collection day after you have received your permit and stuck it to your bin. It can take up to ten working days for your permit to arrive.

    Please see your collection calendar for your next collection date.

    Refunds will only be provided if you cancel your subscription within 14 days of signing up. We are unable to offer ‘on demand’ collections and you will be charged for the entire year regardless of whether your bin is presented for collection or not.

    We are unable to accommodate ‘on demand’ collections as we need to make sure that the new service is as simple as possible. Residents who subscribe will pay £40 per bin per year regardless of how many times the bin is presented for collection.

    Should I keep my current garden bin?

    You should continue to your current bin and even if you’re not signing up for the service you should keep your bin for the time being.

    When the transition to the new service is over, approximately June 2022, you will be able to request removal of your bin.

    Once your bin is removed there will be a redelivery charge of £21 if you decide to subscribe to the service.

    Some residents have a 140-litre garden bin; the bin size is displayed on some of the bins but not all. A 140-litre garden bin is thinner than the black household bin and a 240-litre garden bin is bigger than the black household bin.

    If you have a 140-litre garden bin, you can keep hold of it, but the subscription charge will remain the same. However, you can request to replace this bin with a standard 240-litre garden bin.

    Some residents have garden waste bags instead of bins. Garden waste bags are not offered as an alternative to the bin service. If this applies to you, collections will still need to be subscribed for. Each subscription will provide collections for four garden waste bags and each sack must display a permit.