Get help to take your bins out
Residents who experience difficulties in placing their bins and boxes out for collection and do not have anyone to assist them can request help.
Before you apply
To be eligible, all residents of a household aged 16 or over must be unable to place bins and containers out at the kerbside.
It is possible to purchase wheels or trollies that can help moving recycling boxes.
What happens after you apply
There is an assessment process.
After your application is submitted a 'Confirmation of Request' letter will be sent out to you. Please complete the attached form and return it to the Waste Management Team. Failure to complete the form correctly may result delays or an application being refused.
Your application will then be assessed and you will be contacted about the outcome.
If your application is approved
When applications are approved, the assistance service will commence on the normal scheduled collection day usually one week after the date of request.
For an assisted collection to take place, all containers must be left visible and accessible for collection in an agreed location by 7am on collection day.
If your application is unsuccessful
If your application is unsuccessful you must place your bins and containers out for collection by 7am on your normal collection day.
Apply online for assisted collection
Apply for assisted collection