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Supporting Families Privacy Notice

This privacy notice explains how personal information is collected as part of the Children & Families process and we who it may be shared with.

Services covered within this privacy notice

Children and families.

What personal information do we collect?

We only collect and use the minimum amount of personal information required when delivering a service to you.

The service may use some or all of the personal information below:

  • your name, address, picture or date of birth
  • national identifiers such as NHS number, Unique Pupil Number etc.
  • information about your family
  • details about your lifestyle and social circumstances
  • financial details
  • employment and education details
  • details about your housing needs
  • intervention status and reason(s) for referral

We also collect sensitive information about you called special category data. Special category data is defined as:

  • physical or mental health details
  • racial or ethnic origin

We get most of this information from you, but we may also get some of this data from:

  • Central Government Agencies
  • other Local Authorities
  • Health and social care provider
  • Police and probation services
  • members of the public (referrer)
  • commissioned partners
  • family members

Why do we collect information about you?

We use your information to:

  • deliver the Government’s Supporting Families Programme including evidencing positive outcomes
  • support early help and prevention, service improvement and planning, research using anonymised data

Who do we share your information with?

We share your information in order to:

  • identify which families need our support
  • understand and meet the needs of families
  • understand the difference we are making

When we share your information we do so as part of our duties as a local authority in order to deliver services to you, the partners we share information with includes but is not limited to:

  • health
  • social services
  • housing services and providers
  • police and fire services
  • domestic abuse services
  • substance misuse services
  • young peoples services
  • probation and HM Prison services
  • youth justice service
  • health visiting and school nursing services
  • education Services,
  • The Department for Work & Pensions
  • The Department for Education
  • The Department for Levelling Up, Housing & Communities
  • Public Health

Who is the Data Controller for this processing?

We own the data and are the Data Controller for this processing.

The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment.

The lawful basis for the processing

Most of the personal information we collect is provided to us by you, under Article 6 of the UK GDPR we rely on the following:-

  • General Data Protection Legislation Article 6 part e
  • General Data Protection Legislation Article 6 Part g
  • Data Protection Act 2018 Schedule 1 Part 3 Paragraph 36
  • The Digital Economy Act 2017
  • The Children’s Act 2004
  • The NHS Act 2006
  • The Children’s and Families Act 2014
  • The Crime and Disorder Act 1998
  • The Education Act 2002
  • The Localism Act 2011
  • Local Government Act 2000
  • Criminal Justice Act 2002
  • Sexual Offences Act 2003
  • Police and Criminal Evidence Act 1984
  • The Children (Leaving Care) Act 2000
  • Special Educational Needs and Disability Regulations Act 2014
  • Immigration and Asylum Act 1999
  • Education and Skills Act 2008
  • Protection of Children Act 1998

Protecting your information

Your information will be securely stored on our network.

How long do we keep your information for?

We will only use your personal information whilst delivering the service to you and to deal with any questions or complaints that we may receive about this unless the law requires us to keep it for a longer period. In practice, this means that your information will be kept for the time periods as set out below then deleted.

  • data relating to adult social care will be kept for six years
  • data relating to looked after children will be kept for 75 years
  • data relating to special education needs will be kept for 31 years
  • data relating to all other issues relating to children will be kept for 25 years
  • data relating to the protection of vulnerable adults will be kept between 10 years to 30 years
  • data relating to mental health support will be kept for 20 years

If we need to use your information for research or reports, your information will be anonymised and any information taken from notes (handwritten or typed) during any consultation sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised form in any research reports or papers that are published. The anonymised information in the papers may be of historic interest and may be held in public archives indefinitely

Will my data be transferred abroad?


Your rights

Under UK GDPR you have a number of rights that are set out on our data protection for you pages. Further guidance about these rights can also be accessed from the Information Commissioner’s Office (ICO) website.

If you are not happy about the way your personal data is being used, or you require further information about how we process your personal data, you can contact our Data Protection Team:

  • By post: Data Protection Officer, 4 Civic Way, Ellesmere Port, CH65 0BE
Contact the DPO

You also have the right to complain to the Information Commissioner’s Office using the following details:

  • By post: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Telephone: 0303 123 1113
Information Commissioner's Office (ICO) website