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Dedicated helpline

If you are vulnerable and need help call 0300 123 7031

A dedicated response for people living in west Cheshire has been launched to support those vulnerable groups at higher risk from serious complications as a result of coronavirus (COVID-19) infection.


We have launched a dedicated helpline to provide advice and support, and where necessary make arrangements for food, medicines and social contact.

0300 123 7031

  • Monday to Friday: 8am until 7pm
  • Saturday: 8am until 6pm

You can also email us:


Deafness Support Network (DSN)

The Deafness Support Network is providing a relay service to people who cannot use the telephone. Contact: 07786 200547 (text only) or email:

Advice for those with underlying conditions

The government is now advising people with the most serious underlying conditions to remain in strict isolation, to protect themselves and the NHS.

Councils across the country have now established local hubs, to support people to access food, medical supplies and social support.

This has been achieved by co-ordinating work between front-line council and NHS staff, partner agencies, local and national businesses and volunteers.

Over 1500 people have responded to our call for a community response, to help ensure that physical distancing doesn't need to mean social isolation.

Those in the most vulnerable groups

People in the most vulnerable groups, based on their medical condition, are being contacted by the government, and referred onto help from their local council if they can’t meet their needs with the help of friends and families. The first packages of support have now been received.

Guidance for those in the most vulnerable groups

Community fund

The Council has set up a Community Fund of £250,000 to help local causes as west Cheshire aims to fight COVID-19 together.

This Community Fund will help new community initiatives when they are setting up, as well as those more established groups that will continue to provide valuable services during the fight against COVID-19.

Coping at home

More local information on 'Coping at home with Coronavirus' can be found at 

Live Well Cheshire West: Coping at home

The latest government advice on staying at home can be found here:

Government advice on staying at home

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