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Dedicated helpline

If you are vulnerable and need help call 0300 123 7031

A dedicated response for people living in west Cheshire has been launched to support those vulnerable groups at higher risk from serious complications as a result of coronavirus (COVID-19) infection.


0300 123 7031

  • Monday to Friday: 8am until 7pm
  • Saturday: 9am until 12.30pm

You can also email us:


Deafness Support Network (DSN)

The Deafness Support Network is providing a relay service to people who cannot use the telephone. Contact: 07786 200547 (text only) or email:

Information for people who have been shielding

The Government has introduced new National Restrictions guidance, which will come into effect on 5 November and will apply until Wednesday 2 December. The advice for the clinically extremely vulnerable will cover this same period. At the end of the period, the government will look to return to a regional approach, and we will issue further guidance at the appropriate time.

The new guidance applies to individuals who have been deemed to be Clinically Extremely Vulnerable (CEV), meaning that they face the highest risk of serious illness if they contract COVID-19. If you are in this group, you may have received a letter from the NHS or from your GP telling you this, and you may have been advised to shield in the past.

Definition of Clinically Extremely Vulnerable groups

The new guidance advises:

  • CEV individuals to stay at home as much as possible, except to go outdoors for exercise or to attend health appointments.
  • CEV may wish to meet up with one other person from outside their household or support bubble to exercise outdoors, for example in an outdoor public place.
  • CEVs are advised to work from home and if they can’t work from home then not to go to work, not to go to the shops and pharmacies, and travel only where essential.
  • CEV children whose GP/ clinician has confirmed they need to remain on the CEV list should not attend school, and their school will make arrangements for them to continue their education at home.

If you have support needs you can register via the National Shielding Service System (NSSS):

Coronavirus shielding support

Support will continue to be available through NHS Volunteer Responders including a 'Check in and Chat Plus' service.

Coping at home

More local information on 'Coping at home with Coronavirus' can be found at:

Live Well Cheshire West: Coping at home

The latest government advice on staying at home can be found here:

Latest government advice

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