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Report a data breach

A request can be verbal or in writing. We recommend you follow up any verbal request in writing because this will allow you to explain your concern, give evidence and state your desired solution. It will also provide clear proof of your actions if you decide to challenge our initial response.

Before you start

In most cases, we will need to verify your identify before we can proceed with your request. If this is the case, you will need to provide two copies of ID. You will be shown a list of which ID is accepted when you apply.

If you are making a request on behalf of another person, you will also need to provide their ID and their permission for you to act as their representative.

You can use one of the following methods to contact us.

  • By phone: 0752 3515 474
  • Email:  dpo@cheshirewestandchester.gov.uk
  • By post: Data Protection Officer, Cheshire West and Chester Council, 4 Civic Way, Ellesmere Port, CH65 0BE

How long will it take?

We will respond to your request within one calendar month.

What if I am unhappy with your response?

If you are unhappy with how we have handled your request, use one of the methods below to highlight your concerns:

If you remain unhappy you can make a complaint to the Information Commissioner’s Office (ICO).

You can also seek to enforce your rights through the courts. If you decide to do this, we strongly advise you to seek independent legal advice first.

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