Other ways to access council services

Go online

Use our 'find the answer' facility to save you time, as this facility can answer many common questions.

Find the answer

Alternatively, you can also request a call back, so you don't have to wait if there is a queue to talk to us.

Please note

For enquiries about Parking and Council Tax please email parking@cheshirewestandchester.gov.uk or counciltax@cheshirewestandchester.gov.uk

Contact us by phone

Our advisors are available from 8am until 7pm, Monday to Friday (excluding Bank Holidays and Christmas).

Calls to 0300 numbers are charged at local rates whether from landlines or mobile phones. They are included as part of any inclusive minutes or discounts.

Textphone users can request a British sign language support interpreter.

  • General enquiries: 0300 123 8123
  • Council Tax: 0300 123 7022
  • Payments: 0300 123 7029
  • Cemeteries and crematoria: 01244 972428
  • Cheshire West Community Access team: 0300 123 7034
  • Community Wardens: 101
  • Fraud: 0300 123 7030
  • Housing Solutions: 0808 175 3595
  • Local Welfare Assistance (HELP Scheme): 0808 175 3599
  • Press and media enquiries: 01244 972216
  • Rates (Business): 0300 123 8123
  • Out of hours calls: 0300 123 7035