Telephone numbers for accessing Council services
Remember, it's quicker and easier for you to contact us online.
Textphone users can request a British sign language support interpreter.
May Bank Holiday
The Contact Centre and our Customer Service Centres will be closed from 5pm on 26 May and will reopen at 8.30am on Tuesday 30 May.
Our advisors are available to take your calls for the services listed below from 8am until 7pm, Monday to Friday (excluding Bank Holidays and Christmas). Please see below for exceptions.
If you call our switchboard number, 0300 1238 123, you will be asked to say the name of the service or department you need by our ‘virtual agent’, who will then transfer you direct to that service line. If you’re not sure which service or department you need – please see the list above. If it is not listed you will be transferred to a customer service representative who will assist you with your enquiry.
Calls to 0300 numbers are charged at local rates whether from landlines, mobile phones or payphones. They are included as part of any inclusive minutes or discounts.
Out of hours calls
For information about how we handle out of hours calls please view the out of hours calls page on this website.
Other ways to contact us