Eligibility appeals procedure

You may be able to request a review of a decision made by us or present a formal appeal to the Appeals Committee.

What you can appeal against

  • that the policy has not been properly applied
  • that the policy has been properly applied, but there are exceptional circumstances (being unable to take your child to school due to work commitments is not an exceptional circumstance)
  • as well as one of the above, you can also appeal on grounds of financial hardship if appropriate

Grounds for appeal

  • your child’s eligibility
  • the distance measurement
  • the safety of the route*

* We would not re-assess a walking route that has been judged safe to walk unless there has been a significant change, such as a new road layout or speed limit change for example. However, a parent/carer can request for their case to be heard through the published appeal process. Please note that it is a parent/carer’s responsibility to accompany their child as necessary to ensure that they attend school.

How to appeal

You should explain why you believe the decision should be reviewed. You should also outline personal/family circumstances which you feel should be considered.

You have 20 working days from when you receive our written decision to ask for a review. Doing this will trigger the first stage of the review process. You can find more information in the home to educational establishment transport policy

Whilst we review your appeal you must make sure your child attends school.

Make an appeal

What happens next?

Once we have received your form your appeal will be reviewed within 20 working days. The outcome of this review will be sent to you. If appropriate, information about escalating the case to stage two will be included.

Stage two appeal

After you have received our stage one decision you have 20 working days to progress your case to stage two. You will need to write (by letter or email) to the reviewing officer.

You will need to provide more information and supporting evidence about why you are not happy with the stage one decision.

What supporting evidence should I provide?

This differs depending on what you are appealing against:

  • financial hardship - you will need to complete a Discretionary Hardship application form
  • medical grounds - you will need to provide medical information from your GP or hospital
  • the safety of the route - anyone making an appeal about the walking route being unsafe should be aware that they will need to submit evidence equal to our qualified Road Safety Officer. If a parent/carer does not provide this, the appeal panel will be unable to make a decision that challenges the Road Safety Officers recommendations.

It is your responsibility to make sure all evidence is made available to support your case. This allows the appeals committee to make an informed decision. Failure to provide evidence may mean a deferral to your appeal hearing until it is supplied.

What happens next?

We will send you an acknowledgement letter. We will also send your Local Councillor's contact details. You may wish to contact them for help and advice throughout the process.

  • we will write to you when a date and time has been set for your appeal
  • your appeal date will be within 40 working days of receipt of your request and supporting information
  • you will be invited to attend the hearing, allowing you to make your case to the appeals committee
  • before your case is heard, a full copy of all correspondence will be sent to you for information

How often do the appeals committee meet?

They meet approximately on a monthly basis (dependent on demand) and consider each case on its individual merits. They will decide if travel assistance should be approved or declined and you will be sent a letter with their decision.

What happens if transport has been granted?

The type of travel assistance offered is at our discretion, it is usually one of the following options:

  • bus pass or an alternative (most economical) method
  • cash grants and mileage allowances - these are not normally available and are only considered when there is no suitable travel option

Between August and October, there is generally a backlog of appeals. You should apply for travel assistance as early in the year as possible to avoid any delays.

Can't find what you are looking for? More info can be found on our School transport FAQ page.