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Eligibility appeals procedure

You may be able to request a review of a decision made by us or present a formal appeal to the Appeals Committee.

What you can appeal against

  • That the policy has not been properly applied
  • That the policy has been properly applied, however, there are exceptional circumstances. (Please note that being unable to take your child to school due to work commitments is not an exceptional circumstance).
  • As well as one of the above, you can also appeal on grounds of financial hardship if appropriate. 
  • Pending the review, it remains your responsibility to ensure that your child attends school.

Grounds for appeal

  • Your child’s eligibility
  • The distance measurement
  • The safety of the route

How to appeal

  • You should explain why you believe the decision should be reviewed and outline any personal/family circumstances which you feel should be considered. 
  • You have 20 working days from receipt of our written decision to ask for a review.
  • This will trigger the first stage of the review process (see appendix one of the Home to educational establishment transport policy). 
  • Pending the review, it is your responsibility to make sure your child attends school.

Make an appeal 

What happens next

Your appeal will be reviewed within 20 working days after we have received your form. The outcome of this review will be sent to you. If appropriate, information about escalating the case to stage two will be included.

Stage two appeal

  • You have 20 working days from receipt of the stage one decision, to progress your case to stage two.
  • You will need to write (by letter or email) to the reviewing officer. 
  • You will need to provide more information and supporting evidence about why you are not happy with the decision.

What supporting evidence should you provide

This differs depending on what you are appealing against:  

  • Financial hardship - you will need to complete a Discretionary Hardship application form.
  • Medical grounds - you will need to provide medical information from your GP or hospital.
  • It is your responsibility to ensure all evidence is made available to support your case in order for the appeals committee to make an informed decision. 
  • Failure to provide evidence may mean a deferral to your appeal hearing until it is supplied.

What happens next

We will send you an acknowledgement letter. We will also send your Local Councillor's contact details.  You may wish to contact them for help and advise throughout the process.

  • We will write to you when a date and time has been set for your appeal.
  • Your appeal date will be within 40 working days of receipt of your request and supporting information.
  • You will be invited to attend the hearing, allowing you to make your case to the appeals committee.
  • Before your case is heard, a full copy of all correspondence will be sent to you for information.

How often do the appeals committee meet

They meet approximately on a monthly basis (dependent on demand) and consider each case on its individual merits.

What happens when the evidence has been heard

The committee will decide if travel assistance should be approved or declined and you will be sent a letter with their decision.

What happens if transport has been granted

The type of travel assistance offered is at our discretion, it usually is one of the following options:

  • Bus pass or an alternative (most economical) method.
  • Cash grants and mileage allowances - these are not normally available and are only considered when there is no suitable travel option.

Please be aware that between August and October, there is generally a backlog of appeals waiting to be heard and it is important that you apply for travel assistance as early in the year as possible to avoid any delays.


Can't find what you are looking for? Visit our School transport FAQ page.

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