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Home Energy help for residents



qwest energy


Qwest Energy 

Cheshire West and Chester Council have teamed up with Qwest Services and energy company ENGIE to launch a new local energy offer for residents living in the Cheshire West Region.  

The new scheme, known as Qwest Energy, offers a full range of competitive tariffs to suit both prepayment and standard credit meters households, in addition to a Rate Roll Over promise, 100% renewable electricity as standard, reinvestment back into local communities through the Community Fund, and more.   

Cheshire West residents are encouraged to see if they can make a saving on their energy bill by getting a quote from Qwest Energy.  Simply visit the Qwest Energy website and have to hand details of your current supplier, your tariff name and your annual consumption figures in kWh’s.  Alternatively, residents can call 0800 160 1240 to get a no-obligation quote over the telephone.

For more information on the full range of benefits including details of the five tariffs available, the Community Fund and how Qwest Energy are helping those most in need with their energy bills, visit Qwest Energy.

Home Energy Conservation Act

The Home Energy Conservation Act (HECA) requires local authorities to publish a report on what action it is taking to improve the energy efficiency of the housing stock in the local authority area.

This is the starting point for action by central and local government to significantly improve the energy efficiency of residential accommodation across the country, a legal requirement under the Climate Change Act 2008 and a key strategy for reducing fuel poverty.

Cheshire West and Chester Council’s HECA report details opportunities in the Borough for energy efficiency improvements in residential accommodation and sets out our ambition in this area.

The report will be updated every two years.

Fuel poverty and affordable warmth

Cheshire West and Chester Council adopt a proactive collaborative approach to dealing with fuel poverty and thermal inefficiency. Our Affordable Warmth Strategy has been developed with other public services providers, social housing partners, health colleagues, third sector partners and local communities.  

Cheshire West and Chester council schemes  

Eco flexible eligibility

Recent changes to the Energy Company Obligation enables obligated energy companies to achieve up to 25% of their Affordable Warmth targets in conjunction with local authorities via a new mechanism called Eco Flexible Eligibility.

Cheshire West and Chester Council intends to take part in Eco Flexible Eligibility. You can find all the guidance for Agents/Installers and guidance for housholders on our website.

Home safety grants

Available to home owners to carry out urgent repairs where there is a serious risk of harm to the occupier. The grant is only available where no other grant funding or financial assistance is available. Applicants are subject to the following eligibility criteria:

  • Applicant has an owner’s interest in the property 
  • Category one hazards present (bands A and B)
  • Maximum £5,000 subject to means testing
  • Grant must be repaid if applicant moves within five years

For further information please contact the Private Sector Housing Team.

  • Telephone: 01606 288 716

A new local energy offer for residents in the Cheshire West region - Qwest Energy

As of April 2018 the Council stopped operating the Ready to Switch, collective energy switching scheme*.  Instead, a brand new energy offer is now available to residents living within the Cheshire West region. 

The Council has teamed up with QWEST Services and energy company ENGIE to develop a new competitive local energy offer for residents.

What will the benefits of the new local energy offer be to residents

  • Supported by local authority
  • Lower energy costs when compared to the Big Six standard variable rates
  • Rewarding loyalty with a roll-over price promise
  • 100% renewable electricity at no extra cost
  • UK based call centre
  • Digital tools to enable customers to self-serve and manage their accounts
  • Support in lowering energy usage
  • Re-investment of funds for local affordable warmth schemes

A number of different products are available to both prepayment meter and credit meter customers.  To see if you can make a saving this winter visit Qwest Energy for a quote, or call 0800 160 1240.

* For residents with a current Collective Switch product – there will be no change to your current contract.  You will receive notification from your current supplier nearer to the time when your contract is due to end.  At the point when you need to look for a new deal – consider Qwest Energy, your new local energy offer.

Home assistance hub

This service is provided across the Cheshire West and Chester area with the aim of supporting people with continued independence in their home. The Home Assistance Hub supports older people, people with disabilities or those on low incomes to repair, improve or adapt their homes. 

For more information:

Park Homes Warm Home Discount Scheme

The Park Homes, Warm Homes Discount Scheme is now open for application for winter 2018-19.  The scheme gives eligible park home residents who are billed for their electricity via their park site owner, a £140 rebate towards their fuel bills.  To register visit the Park Homes website or call 01733 421 075. 

National advice and guidance

Energy Saving Trust

Offers free and impartial advice on how to save energy in your home on behalf of the Department of Energy andimate Change (DECC).

Helping consumers with energy

Explains what support is available for consumers and where they can go for help on energy. The guide can also help consumers get the best energy deal and information on how to save money this winter. 

Government schemes

Warm Homes discount scheme

Depending upon individual circumstances you could get £140 discount on your electricity bill for winter 2016 / 2017.

Green Deal

Due to recent changes in Government policy Green Deal funding is no longer available.  There is no replacement programme in place at present though Government is looking to work with the building industry and consumer groups to develop a new value-for-money approach.

Energy Company Obligation (ECO)

Works alongside the Green Deal, to provide support to householders who cannot achieve significant energy savings without an additional support.  The funding will come from energy companies to provide financial support to vulnerable and low-income households and to those living in harder to treat properties, such as those with solid walls.

Winter fuel payment

A payment of £100 - £300 tax-free to help pay your heating bills if you were born on or before 5 January 1952 for eligible people.

Cold weather payment

Eligibility criteria apply.  Payments are made when your local temperature is either recorded as, or forecast to be, an average of zero degrees Celsius or below over seven consecutive days.  You’ll get a payment of £25 for each seven day period of very cold weather between 1 November and 31 March. 

Renewable heat incentive

This scheme which opened in the spring of 2014 for domestic properties provides financial incentives to home owners who use and generate renewable energy to heat their homes.  Eligible renewable heating systems include; air source heat pumps, biomass systems, ground source heat pumps and solar thermal technology.

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