Support that works for you

To make sure we deliver services in a way that works for you, we sometimes ask a few questions about you and the people living in your home. Keeping this information up to date helps us understand what you might need and ensures we offer support that is fair, accessible, and tailored to your needs.

What are reasonable adjustments?

There may be times when we need to change how we communicate with you or provide a service so it better suits your needs. These changes are called reasonable adjustments. They help us remove barriers that might otherwise make it harder for you to access our services because of your health, age, disability, personal circumstances, or another vulnerability.

Examples of reasonable adjustments can include things like:

Communication support

• Providing an interpreter if you prefer to use a language other than English
• Arranging a British Sign Language (BSL) interpreter
• Offering assistive technology such as text‑to‑speech software
• Sending letters in braille
• Providing large‑print letters
• Using a dyslexia‑friendly font
• Printing information on coloured paper
• Double‑line‑spaced documents
• Communicating through a representative or advocate
• Sending letters to an alternative correspondence address

Practical support

• Allowing extra time for you to respond or complete something, such as returning a form
• Making sure our buildings and meeting rooms are easy to access
• Adjusting the way we visit you for example, knocking louder, or giving more time for you to reach the door
• Trying, where possible, to accommodate gender‑specific preferences
• Visiting at certain times of the day to fit around childcare, caring responsibilities, or religious practices
• Respecting cultural needs, such as removing shoes when entering the home
• Allowing a support worker, family member, or another trusted person to be present during appointments

Service adjustments

In some situations, we may also fast‑track a service if not doing so would place you at a disadvantage. This could include things like:

• prioritising a repair
• escalating a complaint sooner than usual

These adjustments are considered when your personal circumstances mean following the standard process could negatively affect you.

Why your information matters

We can only make the right adjustments if we understand your needs.

You can update your details at any time through the MyTenancy+ App or you can contact us.