Home Upgrade Grant Privacy Notice

This privacy notice explains how personal information is collected as part of our Home Upgrade Grant scheme; how it is processed and who it will be shared with.

Services covered within this privacy notice

  • Cur Strategic Housing and Commissioning Service
  • Qwest Services - Energy & Carbon Reduction Team

What personal information do we collect?

We only collect and use the minimum amount of personal information required when delivering a service to you. We will use all of the personal information:

  • name, address and contact details
  • financial information in terms of your annual combined household income

Why do we collect information about you?

We use your information to:

  • check your eligibility to the scheme, deliver the service, or handle your query
  • provide monthly reports to the funding provider
  • use anonymised data for research purposes
  • to detect and prevent crime or fraud

Who do we share your information with?

Our Home Upgrade Scheme is a joint scheme with Cheshire East Council who will be administering the scheme on behalf of us. The personal data of our residents applying to the scheme will be dealt with by Cheshire East officers, for the purposes of checking eligibility to the scheme and referring on for the installation of energy efficiency measures. Our Energy and Carbon Reduction team, located within Qwest Services, will also be assisting with administration of the scheme.

In addition, the name, address and contact details of eligible residents will be shared with the following:

  • appointed contractors to enable them to carry-out all necessary surveys and inspections, including structural, asbestos, energy performance certificates (EPC’s) and installation of measures
  • the Department of Business, Energy & Industrial Strategy (BEIS) who are providing the funding, as each month we are required to submit a monitoring report. This report lists resident name, address and contact details, property data including energy efficiency measures installed, the cost of measures installed and associated carbon savings.
  • BEIS will be conducting evaluations of schemes they are supporting, this may include you being contacted to take part in further research. If you would prefer not to be part of further research you will be given the opportunity to opt-out.
  • your data will be used for statistical, research and fraud prevention purposes

The Data Controller

Cheshire West and Chester Council and Cheshire East Council jointly own the data and will therefore jointly hold the position of the Data Controller for the processing of personal data.

The lawful basis for the processing

The personal information we collect is provided to us by you, under Article 6 of the UK GDPR we rely on the following:-

You can view the list of legislation that we rely on when using your personal information to meet our legal obligations or public tasks.

Protecting your information

Your information will be securely stored on the IT system shared by both councils.

How long do we keep your information for?

We will only use your personal information whilst delivering the service to you and to deal with any questions or complaints that we may receive about this unless the law requires us to keep it for a longer period. In practice, this means that your information will be kept for seven years and then securely deleted.

If we need to use your information for research or reports, your information will be anonymised and any information taken from notes (handwritten or typed) during any consultation sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised form in any research reports or papers that are published. The anonymised information in the papers may be of historic interest and may be held in public archives indefinitely.

Will my data be transferred abroad?

No, the information held by us is stored within the UK.

The personal data shared with BEIS will be stored on their IT infrastructure and shared with their data processors, Microsoft and Amazon Web Services. Your data may be transferred and stored securely outside of the European Economic Area. Where this is the case it will be subject to equivalent legal protection through the use of Model Contract Clauses.

Your rights

Under UK GDPR you have a number of rights that are set out on our Data protection for you pages. Further guidance about these rights can be accessed from the Information Commissioner’s Office (ICO) website.

If you are not happy about the way your personal data is being used, or you require further information about how we process your personal data, you can contact our Data Protection Team:-

  • Contact the DPO
  • By post: Data Protection Officer, 4 Civic Way, Ellesmere Port, CH65 0BE

You also have the right to complain to the Information Commissioner’s Office using the following details: