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Home Upgrade Grant Privacy Notice

This privacy notice explains how personal information is collected, processed, who it will be shared with and for how long it will be stored before being securely destroyed.

Services covered within this privacy notice

This covers the delivery of Phase 2 of the Home Upgrade Grant (HUG).

Cheshire West and Chester Council, and Cheshire East Council have been successful in a joint application to the second round of HUG funding. The funding, which is available to eligible homes across Cheshire for energy efficiency improvements, is being administered by Cheshire East Council on behalf of Cheshire West and Chester Council.

What personal information do we collect?

We only collect and use the minimum amount of personal information required when delivering a service to you. We will use all of the personal information:

  • name, address and contact details
  • proof of identity
  • household income (includes details of income from employment and/or welfare benefits)
  • property data (home ownership or tenure status)

Why do we collect information about you?

We use your information to:

  • assess your eligibility to the scheme
  • verify the eligibility of your property
  • handle your application 
  • detect and prevent fraud
  • monitor and research 

Who do we share your information with?

Your contact information will be shared with contractors appointed to deliver the scheme for the purpose of carrying out surveys and undertaking any works necessary to enable the installation of energy efficiency improvements.

We also share your information with:

  • the Department for Energy Security and Net Zero (DESNZ) and its contractors for delivery, administration and evaluation of the scheme; statistical, research and fraud prevention purposes
  • internal departments and other Government departments where necessary as part of Cheshire East Council and Cheshire West and Chester Council fulfilling the scheme

We may also share your data if we are required to do so by law, for example by court order or to prevent fraud or other crime.

The Data Controller

Cheshire West and Chester Council and Cheshire East Council take joint responsibility for the role of Data Controller for this scheme.

The lawful basis for the processing

The personal information we collect is provided to us by you, under Article 6 of the UK GDPR we rely on the following:-

You can view the list of legislation that we rely on when using your personal information to meet our legal obligations or public tasks.

Protecting your information

Your information will be securely stored on our IT network. This is only accessible to staff that need it and secured by passwords and, where appropriate, encryption.

How long do we keep your information for?

We will only use your personal information whilst delivering the service to you and to deal with any questions or complaints that we may receive about this unless the law requires us to keep it for a longer period. In practice, this means that your information will be kept for seven years and then deleted.

If we need to use your information for research or reports, your information will be anonymised and any information taken from notes (handwritten or typed) during any consultation sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised form in any research reports or papers that are published. The anonymised information in the papers may be of historic interest and may be held in public archives indefinitely.

DESNZ will keep your data for a maximum period of 25 years and may choose to store anonymised data beyond this period.

Will my data be transferred abroad?

No, the information held by us is stored within the UK. We will not transfer any data abroad.

Your rights

Under UK GDPR you have a number of rights that are set out on our Data protection for you pages. Further guidance about these rights can be accessed from the Information Commissioner’s Office (ICO) website.

If you are not happy about the way your personal data is being used, or you require further information about how we process your personal data, you can contact our Data Protection Team:

You also have the right to complain to the Information Commissioner’s Office using the following details:

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