Skip to main content

Passenger information

Tips for safer travel

Passengers using Hackney Carriage and Private Hire vehicles should:

  • always use a licensed vehicle
  • know that licensed drivers must wear their licence badge, which includes a photograph and expiry date
  • find out where the nearby Hackney Carriage ranks are
  • try to pre-book your journey home through a licensed operator or Hackney Carriage owner and ask what the fare will be
  • ask if there is a call back service so you can be contacted when your vehicle has arrived and confirm your booking with the driver when they arrive
  • never get into a private hire vehicle you have not pre-booked as it will not be insured to carry you and may not be licensed
  • make a note of the vehicle or drivers licence number
  • always make sure you have enough money for your journey
  • ensure your mobile is fully charged
  • let friends know when you are going home