Passenger information

Overview

We are responsible for licensing Hackney Carriage and private hire vehicles, operators and their drivers in the borough. We are committed to providing a professional, safe and high-quality transport service to passengers. 

Comments, compliments and complaints

If you would like to make a comment, compliment or complaint about a driver this can be done by using our form.

Comment, compliment or complaint about a driver

We will respond to your complaint within 10 working days. If you remain unsatisfied with our response, you can contact us to make a formal complaint.

Make a complaint

Wheelchair accessible vehicles

We detail all wheelchair accessible vehicles in the borough. Further information can be found on our designated wheelchair accessible vehicles page.

Lost property

Drivers will hand lost property to the police and notify their operator at the earliest opportunity. If you have lost property, you should contact the vehicle operator or the police on 101. We do not collect lost property.