Support and advice on council tax
If you are experiencing difficulties and are worried you cannot make your payments, the Council is able to offer support and advice.
Council tax is a local tax that raises essential revenue for the Council. In this emergency situation the council tax you pay is helping to fund the essential services we must continue to provide to support people and communities. It is important that if your circumstances have not changed that you continue to pay what you should, maintain your direct debit payments, or payment plan, as detailed on your bill. The Council has prioritised essential services where they protect life, protect the vulnerable, ensure public safety, keep the transport infrastructure open and help key workers to do their jobs.
Help in Emergencies for Local People (HELP) scheme
The HELP scheme is a discretionary scheme offering local welfare assistance including:
- support for exceptional needs
- limited payments for emergency funding in a crisis
- to help people moving out of care.
- Help in Emergencies for Local People (HELP)
- Email: firstname.lastname@example.org
- Telephone: 0808 175 3599 (Monday - Friday, 9am - 5pm)
Council Tax Reduction (CTR)
The existing CTR Scheme is still the main source of council tax reduction. This is a means tested benefit based on income and capital.
For details on how to make a claim for Universal Credit:
There are lots of agencies that offer advice on managing money, budgeting and debt management. It is important that people who need help seek it from reputable organisations who offer free and impartial advice.