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Visits and reviews

We carry out occasional reviews and home visits to check that people claiming benefits are still entitled to them. It's important that you let us know if your circumstances change as this may affect what you receive. If we don't have this information, it may lead to being overpaid benefit or reduction. We will always seek to recover any overpayments.

What happens?

To make sure that we pay the right amount of benefit or reduction, we carry out reviews by:

  • visiting you at home
  • interviews at a council office
  • taking information by telephone
  • asking you to complete a review form by post. 

Most reviews are completed by a visit to your home address, because we are also able to confirm that you are resident in the property you are claiming benefit and/or reduction from.If we intend to visit you at home we will normally contact you in advance to let you know the date and time. If you are unable to be at the requested time, or during normal visiting hours, please let us know so that we can re-arrange the visit. All of our officers carry proof of identity, you should ask to see this before you let anyone into your home.

When the officer calls they will complete a statement of your current circumstances, including details of any changes since your last statement. They may record this information on a computer screen in your home, and may ask you to sign the screen. They will ask for evidence to support your claim, particularly when there has been a change in your circumstances. They will need to see original documents, not photocopies. It is helpful if you have these ready. We will ask for details of any savings, earnings and other income for yourself and any members of your household.

How to request a visit

If you are unable to get to an office and wish to make a new claim for Housing Benefit or Council Tax Reduction, or if you are already receiving Housing Benefit or Council Tax Reduction but would like some help you can request a visit. The team will aim to contact you within five working days of your request.

Request a visit

After the visit

Our officers will check your claim to make sure that you are receiving all of the benefits you are entitled to. They can give you advice about claiming other State benefits and, if you wish, help you to make a claim. 

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