Report a repair
Overview
Please note: our repairs process will be available for Cheshire West and Chester tenants from 8am on Tuesday 2 April 2026, please return to this page to report your repair.
If your repair is an emergency, please call us directly on 0300 123 7724.
Reporting a repair to us is simple, you can contact us in the way that works best for you.
The quickest option is to use our online repair form, which guides you step‑by‑step so you can clearly tell us what needs attention in your home.
Once we receive your request, we’ll get back to you as soon as possible to arrange an appointment at a time that suits you.
If you need to report an emergency repair, please contact us straight away either using our online form or by calling 0300 123 7724.
