Report a repair

It is important to us that your home is safe, secure and well maintained. We provide a comprehensive repairs and maintenance service to help keep homes in good condition and to deal with issues as quickly and effectively as possible.

We are currently responding to a cyber incident affecting some tenant information on the housing repairs reporting system operated by a third-party supplier on behalf of the Council. Whilst investigations are ongoing, we are no longer using the online repair reporting form. More information can be found on the Housing system cyber incident page.

To report a repair, please call us on 0300 123 7724.
Our advisors are available from 8am until 6.30pm, Monday to Friday (excluding Bank Holidays and Christmas).

Once we receive your request, we’ll get back to you as soon as possible to arrange an appointment at a time that suits you.

What happens next?

Once a repair has been reported, the information you provide will be reviewed and the next steps arranged. This may include contacting you to arrange access, appointing a contractor, or prioritising the repair if it is urgent.

Appointments will be arranged for a time that is suitable for you. For safety reasons, an adult must be present to allow access to your home. If access cannot be provided, the repair may need to be rebooked.

Emergency repairs are issues that pose an immediate risk to health or safety. These will be responded to as quickly as possible, usually within 24 hours.

Tracking your repair

You can keep up to date with the progress of your repair through MyTenancy+ App or Portal which allows you to view updates at a time that suits you.

Rechargeable repairs

In some cases, you may be charged for a repair. This can apply where damage has been caused deliberately, through misuse or neglect, or where the repair is your responsibility.

If a repair is rechargeable, we will explain this to you in advance and let you know the likely cost before any work is carried out. The rechargeable repairs policy has further information.

If you are unhappy with the service

We know that sometimes things do not go as planned. If you are unhappy with the repairs service or the condition of your home, please contact us as soon as possible so we can try to put things right.