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Council housing

Together with Tenants Charter

The Together with Tenants Charter has been developed by ourselves, in partnership with our tenants and ForHousing, as a way of making clear the things that matter to you.

We are committed to providing the best possible services to tenants, putting you at the heart of decision making.

Our aims

The aims of the charter are to:

  • make clear what is important to you as tenants
  • be open about our commitment to improve our services
  • improve our accountability to you

Our key pledges

The key pledges of the charter are:


When you access any of our services, we promise that we will keep you informed and give you the ability to tell us what you think of the services you receive, so we can use your feedback to help improve the services we provide to you.


When we make a mistake, we promise to be approachable and to take responsibility and put it right as quickly as possible, keeping you informed throughout.

Your community

We promise to work with you to help create greener, fairer, stronger communities.

Quality of your home

When we maintain your home, we promise that the quality of our work is of a high standard and your neighbourhood is maintained and serviced and remains fit for purpose. We promise to use contractors that deliver a high-quality service and where they use components that these are of a good standard.

Your safety

When we carry out repairs and improvements to your home, we promise that your home will be a safe place in which to live, and it forms part of a safe and secure community.

A full breakdown of this charter: