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COVID-19 package of support to adults social care providers

Updated: 29 May 2020

Support to providers that Cheshire West and Chester Council has contracts with

Domiciliary care

The Council has agreed to change current arrangements for making payments to Adult Social Care providers by offering payments in advance for care delivered during the period 25 April to 19 June. This is a change to our usual method of payment in arrears and facilitates providers to better manage cash flow.

Immediately in the wake of the declared COVID-19 emergency in March, the Council moved to ensure providers that we would change our payment rules to pay on commissioned hours rather than the usual process of actual hours.

We recognise that providers are incurring additional costs as a result of following Government guidance in responding to the COVID-19 emergency, specifically:

  • additional expenditure incurred in purchasing additional or specific PPE which is over and above your regular requirements, for use in line with government guidelines
  • additional staffing to ensure business continuity due to COVID-19 related absence (due to staff being unwell or needing to self-isolate), recognising that absences due to COVID-19 have been higher than average absence rates for many providers, and the additional cost of this recruitment
  • The Council has therefore agreed to support providers financially by reimbursing reasonable additional expenditure incurred as a result of the above for the period 1 April 2020 to 31 May 2020.

The Council contacts all providers daily to understand their current PPE stock levels and any concerns they may have with sourcing appropriate equipment. Where providers have experienced difficulties, we have shared details of other approved PPE suppliers and details of the National Supply Disruption Line. If providers remain unable to secure PPE, the Council provides emergency supplies, delivered to the provider on the same day. The Council has purchased additional items of PPE to ensure that the sector is able to operate safely.

Residential care

The Council has agreed to change current arrangements for making payments to Adult Social Care providers by offering payments in advance for care delivered during the period 25 April to 19 June. This is a change to our usual method of payment in arrears and facilitates providers to better manage cash flow.

We recognise that providers are incurring additional costs as a result of following Government guidance in responding to the COVID-19 emergency, specifically:

  • additional expenditure incurred in purchasing additional or specific PPE which is over and above your regular requirements, for use in line with government guidelines
  • additional staffing to ensure business continuity due to COVID-19 related absence (due to staff being unwell or needing to self-isolate), recognising that absences due to COVID-19 have been higher than average absence rates for many providers, and the additional cost of this recruitment
  • The Council has therefore agreed to support providers financially by reimbursing reasonable additional expenditure incurred as a result of the above for the period 1 April 2020 to 31 May 2020.

The Council contacts all providers daily to understand their current PPE stock levels and any concerns they may have with sourcing appropriate equipment. Where providers have experienced difficulties, we have shared details of other approved PPE suppliers and details of the National Supply Disruption Line. If providers remain unable to secure PPE, the Council provides emergency supplies, delivered to the provider on the same day. The Council has purchased additional items of PPE to ensure that the sector is able to operate safely.

Other provision

The Council has agreed to change current arrangements for making payments to Adult Social Care providers by offering payments in advance for care delivered during the period 25 April to 19 June. This is a change to our usual method of payment in arrears and facilitates providers to better manage cash flow.

We recognise that providers are incurring additional costs as a result of following Government guidance in responding to the COVID-19 emergency, specifically:

  • additional expenditure incurred in purchasing additional or specific PPE which is over and above your regular requirements, for use in line with government guidelines
  • additional staffing to ensure business continuity due to COVID-19 related absence (due to staff being unwell or needing to self-isolate), recognising that absences due to COVID-19 have been higher than average absence rates for many providers, and the additional cost of this recruitment
  • The Council has therefore agreed to support providers financially by reimbursing reasonable additional expenditure incurred as a result of the above for the period 1 April 2020 to 31 May 2020.

The Council contacts all providers daily to understand their current PPE stock levels and any concerns they may have with sourcing appropriate equipment. Where providers have experienced difficulties, we have shared details of other approved PPE suppliers and details of the National Supply Disruption Line. If providers remain unable to secure PPE, the Council provides emergency supplies, delivered to the provider on the same day. The Council has purchased additional items of PPE to ensure that the sector is able to operate safely.

Total spent so far on supporting providers that Cheshire West and Chester contracts with in response to COVID-19

  • Timeliness of payments: £3.742 million
  • Payment on plan: £0.071 million
  • PPE supplies: £6,406 spent to-date, however care providers have been provided with 160,088 items of PPE from its LRF stock.

Support to providers that Cheshire West and Chester Council does not have contracts with

Domiciliary care

here providers have experienced difficulties, we have shared details of other approved PPE suppliers and details of the National Supply Disruption Line. If providers remain unable to secure PPE, the Council provides emergency supplies, delivered to the provider on the same day. The council has purchased additional items of PPE to ensure that the sector is able to operate safely.

Residential care

here providers have experienced difficulties, we have shared details of other approved PPE suppliers and details of the National Supply Disruption Line. If providers remain unable to secure PPE, the Council provides emergency supplies, delivered to the provider on the same day. The council has purchased additional items of PPE to ensure that the sector is able to operate safely.

Other provision

here providers have experienced difficulties, we have shared details of other approved PPE suppliers and details of the National Supply Disruption Line. If providers remain unable to secure PPE, the Council provides emergency supplies, delivered to the provider on the same day. The council has purchased additional items of PPE to ensure that the sector is able to operate safely.

The Council estimates that the cost of providing the above package of support will be in the region of £2.4m, excluding provision of urgent supplies of PPE and advanced payments. The Council has committed a further £2.6m of funding to ensure it has sufficient stocks of PPE to provide urgent supplies to the adult social care market within the borough for a six month period - £6,406 has been allocated to-date. This is in addition to the 160,088 pieces of PPE that the Council has provided to the adult social care sector from its Local Resilience Forum (LRF) stocks.

This total package of suport is in addition to the £6.1 million investment already included within the 2020-21 budget to support the social care market to be financially sustainable in the form of inflationary uplifts to contract, paying a fair cost of care for care at home and extra care contracts and amending terms and conditions for key contracts.

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