Click4Assistance UK Live Chat Software
Skip to main content

Market Position Statement 2023 - 2033

Be Outstanding

We want to enable people to live great lives by commissioning outstanding quality services for the people of Cheshire West and Chester and to work with providers to continuously improve the quality of service delivered.

Overall, the quality of services is good. At the time of writing, the vast majority of adult social care providers commissioned by the Council were rated ‘Good’ or ‘Outstanding’ by CQC. This is really encouraging but we want to ensure that everyone has a good experience no matter what type of service they receive.

We want to work with providers who are consistently good and who strive for outstanding.

We are reviewing our approach to quality assurance and contract management, moving away from a reliance on KPIs and balancing that with people’s experience, their outcomes and quality of life. Providers should consider how they capture feedback from people about their experience and how their service is contributing to achieving outcomes.

We want to build positive relationships with providers and work with them to continuously improve quality both individually and across sectors. We want to work with providers who are keen to play their part and actively engage with us and work collaboratively with other providers to improve how things are done and to make things better for the people who rely on the service.

Working with Cheshire West and Chester Council means regular provider forum meetings, individual and collective support, offers of sector wide and bespoke support.

In return we expect high quality and safe services, a commitment to continuous improvement and a willingness to engage with the Council and partners.

Market Oversight

We work closely with regulators and our partners to maintain oversight of risk in the market. We do this by analysing and acting upon information about individual providers and wider sectors. We will always act to reduce risk by supporting and working with providers to improve.