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The Care Act

The Care Act makes care and support more consistent across the country.

The Care Act

Where to find help

Report a concern about an adult

For further information and advice about Adult Social Care please contact the Cheshire West Community Access Team by email or telephone.

• Email: accesswest@cheshirewestandchester.gov.uk
• Telephone: 0300 123 7034

Emergency out of office hours number

Use the telephone number and email address below from 5pm - 8.30am Monday - Thursday and from 4.30pm on Fridays until 8.30am and 24 hours weekends and bank holidays.

• Telephone: 01244 977277
• Email: emergencydutyteam@cheshirewestandchester.gov.uk

Missing adults

First contact the police and file a missing persons report

• Telephone: 101 or 01244 350 000, or in an emergency call 999

For adults to be considered missing he/she must be absent from their residence for a minimum period of 24 hours.

• Missing People (national charity)
• Telephone: 116 000 (UK Freephone 24 hour helpline)