How to ensure a successful tenancy

Tenants have a role to keep the property in a safe condition, and the contract will also require the rent to be paid on time. If you are struggling to pay your rent, you should contact your landlord or:

• get advice from housing options
• check if you are entitled to Universal Credit
• check if you are entitled to help with the cost of living

If you are not happy with the service you are getting from your landlord/letting agent or have concerns about the conditions in the property, you should always speak to them first. By letting your landlord or letting agent know of your complaint it gives them the opportunity to rectify the problem. It is advisable to put something in writing and keep a copy of any letters/emails.

In some cases, it may be necessary to contact us to make a complaint about the property or your landlord/letting agent. If you wish to make a complaint or get independent advice, more information can be found on our housing disrepair page.

A Property Redress Scheme or Housing Ombudsman may also be able to assist with certain queries.

We may be able to work with the landlord to avoid unnecessary evictions and provide guidance and support if you feel that your landlord has unfairly treated you, or if you have been harassed, threatened or illegally evicted. We can also advise on landlord and tenant responsibilities, benefits, deposits, bonds, and signposting to cost of living and other support. Organisations such as Housing Loss Prevention Advice Service, Shelter and CAB may also be able to assist.

We may also be able to require repairs and improvements to the property. More information can be found on our property conditions page.

Fitness for Human Habitation Act 2018

All rental properties must be ‘fit for human habitation’, which means that they are safe, healthy and free from things that could cause serious harm. If your rented house or flat is not ‘fit for human habitation’, a tenant can take the landlord to court.

The court can require landlords to carry out repairs or put right health and safety problems. They can also award compensation to tenants. More information on the act can be found on the Gov.UK website: Fitness for Human Habitation Act 2018.

Rent repayment orders can also be granted when a landlord fails to comply with legal requirements.