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Information for tenants

Your rights and responsibilities as a tenant

Your rights and responsibilities as a tenant will depend on factors such as whether the landlord lives in the same property as you, how long you have lived there and what type of tenancy agreement you have.   

Fitness for Human Habitation Act 2018

On 20 March 2019 a new law came into force to make sure that rented houses and flats are ‘fit for human habitation’, which means that they are safe, healthy and free from things that could cause serious harm. If your rented house or flat is not ‘fit for human habitation’, you can take your landlord to court.

The court can make your landlord carry out repairs or put right health and safety problems. They can also make the landlord pay compensation to you. More information on the act can be found on the website.

Reporting disrepair in your rented property

If your rented property is in poor condition and you wish to report disrepair in your rented property, you can do so on online.

Houses of Multiple Occupation

A House in Multiple Occupation (HMO) is a property which is let to at least three tenants who form more than one household and who share a toilet, bathroom or kitchen facilities. Your landlord must have a license for all HMO properties which are occupied by five or more people forming two or more households. An HMO license guide for tenants has been produced so that you are aware of the standards and conditions landlords must meet with regards to HMO properties.

Cheshire Landlord Accreditation Scheme

All landlords and letting agents accredited with the Cheshire Landlord Accreditation Scheme agree to meet a code of standards.  The code of standards covers both the condition of a property as well as how the landlord or agent carries out their housing management responsibilities.  When renting in the private rented sector you should look to rent from a landlord or letting agent who is accredited with the Cheshire Landlord Accreditation Scheme.   

Paying your rent

If you are having trouble paying your rent, you should contact your landlord or letting agent immediately, before things get worse.   You may also be entitled to get help with your rent.

Where to find help

Our aim is to resolve problems and avoid unnecessary evictions. If you are worried that you may be asked to leave your private rented home, you should seek advice urgently from the council's West Cheshire Homes team.

If you are experiencing problems with your landlord, the council can contact your landlord on your behalf.

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