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Contact planning and building control

The services described on this page relate to informal planning advice. We will always try to help with general enquiries where we can, but it usually won't be possible to give detailed or definitive advice free of charge.

Pre-application advice service

If you are looking for detailed planning advice on a development scheme you are considering, this advice can be found on our pre-application advice service (charges may apply).

Search facility

If you are looking for an update on a particular planning application, you can track progress using our search facility.

General planning advice service

Prior to speaking with a planning officer, we recommend you look at the permission and approval page and the pre-application advice page.

To ask a general planning question you can use our enquiry form. This service is appropriate for:

  • simple householder applications (for extensions, outbuildings, etc.)
  • discharge of or compliance with planning conditions
  • proposals requiring 'prior approval' or 'prior notification' under the Town and Country Planning (general permitted development) (England) Order 2015

Please provide some information to us about your query and a member of staff will contact you by email or phone. We will try to contact you within five working days between 9am and 5pm. If you have a particular requirement with regard to contact, please provide any information within the form.

Make an enquiry

Alternatively, you can contact us by phone on 0300 123 7027 and leave a message.

More complex issues should be the subject of formal pre-application advice, which is a chargeable service. You can find out more about this service on our pre-application advice page.

Postal correspondence

Please post any paper correspondence, including paper application forms and supporting information, to Development Management, Cheshire West and Chester Council, The Portal, Wellington Road, Ellesmere Port, CH65 0BA.

Duty building consultancy surveyors

  • available 1pm - 5pm Monday to Friday
  • phone: 0300 123 7027 and ask for the Duty Building Consultancy Surveyor

Comments, compliments and complaints

There are 4000 characters allowed for comments on a planning application. If the characters exceed 4000, you should email your comment to

Comment, compliment or complaint

How do I report problems with the planning website/documents?

You can report this problem by email: