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Your new waste and recycling collection

This year we will be changing our recycling and waste service, our new service will be:

  • Clean: more secure recycling bins will reduce the risk of littering both before and during collections
  • Easy: no more carrying heavy, leaky boxes. Recycling will be even easier - there will be a blue lidded bin for paper and card and a red lidded bin for the rest of your recycling.
  • Green: more space to recycle using bins that can be collected in fewer, more energy efficient vehicles, reducing the climate impact of the service

What you need to know

The new service is being rolled out across the borough from Monday 14 February 2022. The roll out plan will see around 12,000 households a month on average receiving their new containers alongside a full printed information pack which will include bin stickers and instructions on what needs to be placed in each container.  

The new bins will be delivered to households one round at a time between February and November 2022.

Check your delivery date

Resident drop in exhibitions

Roadshows are being held during the new service rollout. If you would like to speak to a waste officer about the new service, you can drop into any of the below exhibitions:

  • Brio Leisure, Memorial Court, Northwich: Thursday 26 May, 11am – 2pm
  • Chester Market Hall: Tuesday 31 May, 10am – 2pm
  • Ellesmere Port Arcades: Thursday 9 June, 1pm – 4pm
  • Frodsham Market: Thursday 16 June, 10am – 1pm
  • Neston Market: Friday 24 June, 9am – 1pm

New recycling bins and an information pack will be delivered to your property a week before the new service is due to start. Please make sure that you read the information contained in the pack as it provides information on when your recycling and waste is collected and what can be recycling in each container. 

Recycling collections will be changing from weekly to fortnightly and will be collected on alternate weeks to your black household waste bin. Food waste will continue to be collected every week.

Your collection day and collection point will be staying the same. Please make sure that containers are put out for collection before 7am on your collection day.

If you require assistance moving your bins to your collection point you can apply for an assisted collection

More information can be found on our FAQs page.

New recycling service animation

Properties with no space or access for bins

We have carried out a review of all properties in the borough to determine if they are suitable for the new recycling service. This review has looked at:

  • whether the property has sufficient / suitable outdoor space to accommodate the new containers without causing major access or health and safety issues
  • whether the waste collection vehicles and operatives can access the property in order to collect the recycling in the proposed wheeled bins

Properties who are assessed as not suitable for the new recycling service will continue to use their current system (for example boxes or bags) for recycling collections. The only service change will be the move from weekly to fortnightly recycling collections. We will be writing to all affected residents to confirm the future collection service in the weeks leading up to the roll out of the new service in your area.

The letter will include details of what you will need to do if you require additional space to support the move to a fortnightly recycling collection. This letter will include a reference number to be used if you need to contact us so please keep this safe.

What to do if you have received new recycling bins in error

If you have received the new recycling bins it is likely that your property has been assessed as being able to accommodate these. However, if the following applies to you then we may have made a mistake:

  • you currently receive a non-standard collection service (such as a bag collection)
  • there is nowhere outside your property where the bins could be safely stored without causing significant access or health and safety issues
  • you have received a property exception letter

If this does apply to you then you will need to complete our property exception form (coming soon).

Please note: you will need the reference number found on your letter to enable you to complete the form.

More information can be found on our FAQs page.

The new service is being rolled out across the borough from Monday 14 February 2022. The roll out plan will see around 12,000 households a month on average receiving their new containers alongside a full printed information pack which will include bin stickers and instructions on what needs to be placed in each container.  

The new bins will be delivered to households one round at a time between February and November 2022. 

Ordering extra and replacement boxes

From January 2022, residents will no longer receive brand new boxes when they request replacements. This is to avoid the waste, cost and climate impacts of people receiving brand new plastic boxes and then being provided with their new wheeled bins very shortly afterwards. 

New containers will be delivered in exceptional circumstances and provision will be made for those residents that are not due to have their bins delivered until later in the year. You can also put out recycling in alternative containers until your new bins have been delivered.

Properties with no space or access for bins

If you live in a property that has been identified as being unable to accommodate the new recycling bins you can request additional/replacement boxes. Please ensure you have you reference number found on your letter before completing the form.

If you have not received a letter, then you have not been identified as a non-standard property or you will receive this a few weeks before the roll out of the new service in your area.

You can use a suitable alternative container such as a cardboard box, plastic box, or reusable carrier bag for any additional recycling if you do not want to store additional recycling boxes at your property. Please ensure that you do not put your recycling in black bags as these will not be recycled.

My neighbours have received new bins, but I haven’t had mine. Have I been missed?

Transition to the new service will take place one round at a time. This may mean that neighbours around the corner, across the road or even next door have received their bins before you.

When will my bins be collected?

Your collection day will remain the same. Garden waste collections will only take place if you have subscribed to the garden waste collection service.

Find your collection day

Subscribe to the garden waste service

Where do I place my bin for collection?

On collection day bins are to be placed at the edge of a customer’s property, unless assisted service is provided. Containers need to be made available for emptying from 7am on the scheduled day of collection.

If you have a shared driveway or shared access, then you need to place your containers for emptying where the driveway meets the main adopted public highway.

Your collection time or collection point will not change once you have received your new recycling bins.

  • bread, cakes and pastries
  • dairy products (e.g., cheese and butter)
  • eggs and their shells
  • fruit and vegetables (raw and cooked)
  • meat and fish (raw and cooked including bones)
  • raw and cooked waste food
  • rice, pasta and beans
  • tea bags and coffee grounds
  • corrugated card (large amounts should be flat and folded)
  • cardboard (e.g cereal boxes, T bags boxes)
  • cartons
  • envelopes with windows
  • paper
  • shredded paper
  • clean plastic bottles, lids, pots tubs, trays
  • glass bottles and jars (no broken glass, panes of glass or pyrex)
  • cans and tins (paint cans should be recycled at the recycling centres)
  • tin foil, foil trays
  • empty aerosols
  • black plastic packaging
  • general waste
  • polystyrene
  • pet waste
  • cut flowers
  • garden waste
  • grass and hedge clippings
  • leaves
  • small branches

Please note: from 2022, garden waste collections will become a chargeable service. Residents will therefore need to subscribe and pay for all their garden bins to be emptied by us. 

Please place other items out for collection alongside your new recycling bins in a sturdy box (such as your old recycling boxes) or plastic bag. 

  • Household batteries
  • cooking oil (in a sealed container left upright beside the box)
  • mobile phone
  • small electrical items (smaller than a toaster)
  • small empty printer cartridges
  • spectacles
  • broken glass
  • carbon paper, laminated paper
  • cards with embellishments such as feathers and glitter
  • CD cases and cassette tapes
  • cling film
  • Compostable cups and cutlery (The current recycling process cannot compost these)
  • food contaminated paper/card
  • gas cylinders/bottles
  • glass household items: pyrex oven wear, drinking glasses, mirrors, decorative glass (vases), windowpanes, and glass ornaments
  • hard back books
  • large metal items such as metal window frames and car parts
  • light bulbs
  • metallic wrapping paper
  • paint cans
  • pet food and baby food pouches
  • plastic bags
  • polystyrene packaging/trays
  • tissues, kitchen roll, wet wipes and paper towels
  • toys

Please note: some of these items could be taken into a charity shop for re-use

More information can be found in our new service information pack (PDF, 775KB).

Important information about textiles

As part of the future service, significantly damaged unrecyclable clothing, textiles and shoes will still be collected at the kerbside, but these should be left in your black household waste bin. Please consider if this really is the best option for your unwanted items or if reuse or recycling options are available. More information can be found on our textiles page.

Properties using boxes or bags

  • bread, cakes and pastries
  • dairy products (e.g., cheese and butter)
  • eggs and their shells
  • fruit and vegetables (raw and cooked)
  • meat and fish (raw and cooked including bones)
  • raw and cooked waste food
  • rice, pasta and beans
  • tea bags and coffee grounds
  • corrugated card (large amounts should be flat and folded)
  • cardboard (e.g cereal boxes, T bags boxes)
  • cartons
  • envelopes with windows
  • paper
  • shredded paper
  • cans and tins (paint cans should be recycled at the recycling centres)
  • empty aerosols
  • glass bottles and jars (no broken glass, panes of glass or pyrex)
  • plastic bottles, lids, pots tubs, trays (no black plastic)
  • tin foil, foil trays
  • general waste
  • polystyrene
  • pet waste

Please place these items out for collection alongside your new recycling bins in a sturdy box or plastic bag.

  • batteries (leave car batteries beside the box)
  • cooking and engine oil (in a sealed container left upright beside the box)
  • mobile phone
  • small electrical items (smaller than a toaster)
  • small empty printer cartridges
  • spectacles

Flats and apartments

Flats and apartments often struggle to recycle because of space restrictions. Bins stores are provided for residents to dispose of their recycling and waste. You can help by:

  • making sure the bin store is clean and tidy
  • ensure all waste is put in the bins provided
  • do not leave waste on the floor or on top of the bins
  • use the correct containers

These properties will also transition to the new service. Each property will receive information on how to use the service when the new communal bins are delivered. 

Bulky waste

Residents should not put any bulky waste into or around the bin stores. These items will not get recycled by the collection crew.

Large items can easily be collected from your home by using our bulky waste collection service. Furniture and electrical items are collected by Changing Lives together for reuse or recycling where possible. More information can be found on our bulky waste collection page.

Recycling process

The new recycling collection vehicles are specially designed with two separate compartments, your blue lidded bin is emptied into one side and red lidded bin the other. The collected materials are taken to Cheshire West Materials Recycling Facility (MRF) in Ellesmere Port

Your recycling is sorted by a machine to separate the different types of materials before they go off to be recycled. More information about how these materials are recycled can be found on our Recycle First pages. Find out how materials are recycled.

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