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Health advice

Coronavirus (COVID-19) information

The Council is working closely with UK Health Security Agency (UKHSA), the NHS and other key partners and we are well prepared for outbreaks of new infectious diseases. We are working together to ensure we protect the public and the most vulnerable people in the borough. The Council is following Government guidelines on coronavirus (COVID-19) with key messages and guidance:

Keeping COVID-safe

  • Keep up-to-date with your COVID-19 vaccinations – it’s shown to be safe and effective against the virus, including new variants, and is the best way to keep yourself from getting seriously ill. It also reduces the chance of you passing the virus on to someone else.  
  • Socialise outdoors rather than indoors where possible
  • Regularly ventilate your home particularly when you have visitors.
  • Wash your hands regularly with soap and water, or use hand sanitiser, regularly throughout the day.
  • Continue wearing face coverings in crowded indoor areas, like shops or on public transport.
  • Stay at home if you do feel unwell, particularly if you have one of the three main symptoms of COVID-19 – a new continuous cough, loss or change to your sense of smell or taste or a high temperature.

National advice

If you have Coronavirus symptoms

Stay at home until you feel better if you have:

  • a high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough - this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss of or change in smell or taste.

If you do test positive for COVID-19 national guidance is to stay at home for five days.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. 

National advice

Staying at home because of Coronavirus

Follow NHS guidance on what to do if you think you have COVID-19, how to avoid spreading it at home and what support is available.

Staying at home helps stop Coronavirus spreading

NHS staying at home advice

Call NHS 111

NHS 111 online

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after seven days

Online coronavirus service

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone. Only call 111 if you cannot get help online.

Local support while you are staying at home

What can I do at home?

Here are some things you might like to check out to keep you occupied while you look after yourself at home.

Keep active

If your symptoms are mild you might want to find ways to keep active, including exercising in your garden or indoors. Try an online workout from Brio Leisure.

Brio Lesisure YouTube


Visit anywhere you like in the pages of a good book. Library members can access books, magazines and newspapers online for free - and a library card is free too.


Culture from home

Do you want to delve into the archives, discover a new talent by joining in with craft, dance or drama activities, watch films, expand your mind or travel the world (virtually)? Our Arts service has collated a list of options to keep you entertained.

Culture from your home

Arts and music

Inspire Cheshire West

Read ideas posted by residents and Council teams, and add anything you discover that might inspire someone else. You can also say thank you to anyone who is helping you during this pandemic, or add your story of how your community is pulling together.

Inspire Cheshire West

Are you worried about money?

Council tax

Support and advice is available if you are worried you cannot make your council tax payments.

If your income has reduced you may be entitled to help through our Council Tax Reduction Scheme.


If you are claiming council tax reduction but are experiencing hardship you may be entitled to financial and practical support through the Help in Emergencies for Local People (HELP) scheme.

Help in Emergencies for Local People (HELP)

Are you worried about how to cope?


The pandemic is affecting the way many of us live our lives, and it is normal for this to affect our mental health. Resources are available to support positive mental health and wellbeing, with tips of how to cope and who can help on our Live Well Cheshire West website.

If you need urgent support for your mental health, call the Mental Health Helpline on: 0800 145 6485, covering Cheshire East, Cheshire West and Chester and Wirral. The helpline is for adults, children and young people and is open 24 hours a day, seven days a week.

Are you worried about getting essentials or how to look after someone you care for?

Get help to stock up - ask family, friends or neighbours to help pick up shopping for you or check out who can deliver locally. You can find full information about the support available near you, including community groups and local businesses that deliver shopping, hot meals, or provide other types of help by visiting the Live Well Cheshire West website.

Coping with Coronavirus (COVID-19)

This includes:

  • Telephone advice, support, listening services and online help
  • Meals, shopping and other practical support
  • Information for parents
  • Health advice
  • Care at home and care homes
  • Anxiety and mental health support
  • Information for young people
  • Help and support for carers
  • Staying safe
  • Income, bills and employment
  • Things to do at home

You can also call the Council’s helpline for advice about available support.

NHS Volunteer Responders are also on hand to help with collecting shopping or prescriptions or to be there as someone to talk to.

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