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Apply for Housing Benefit

You can calculate and claim Housing Benefit and Council Tax Reduction online.

Calculate and claim Housing Benefit and Council Tax Reduction

Evidence to support your claim

You'll need to provide us with the following:

  • proof of National Insurance number(s) for you (and your partner if you have one)
  • proof of identity (two documents per person)
  • details of capital, savings and investments
  • details of earnings
  • details of any other income
  • details of benefits, allowances or pensions claimed
  • proof of rent or tenancy agreement (for Housing Benefit claims)

Please note that you must provide original documents, not copies. We can't award your benefit/reduction until we have seen all the proof we have asked for. If you haven't got all the proof needed, you can send the information in later, but we can't work out your benefit/reduction without it.

How long it will take us to work out your claim

That depends on how quickly you send in all the information and how busy we are when you make your claim. We will send you a letter telling you how we have worked out your Housing Benefit, Council Tax Reduction or Second Adult Rebate.

Fast track claims

Any customer can ask for their claim to be fast tracked. This means we will make a decision on your claim within five working days. In order for us to fast track your claim we ask that you:

  • Complete and submit our online Housing Benefit and Council Tax Reduction application, answering all questions.

  • Supply all information and evidence required to enable us to process your claim to one of our offices straight away and we will make a decision within five working days.

If you want us to fast track a change in your circumstances we can do this. You should report your change to us via our online change of circumstances form and provide the documentary evidence required. For example, if your hours at work have reduced and you are earning less, bring us your pay slip or a letter from your employer to prove the reduction in earnings, and ask us to fast track the change.


Paying your Council Tax whilst waiting for a decision on your Council Tax Reduction claim

You should try to pay the instalments. But, if you are not able to pay, please contact your Council Tax office for advice.

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