Order a new or replacement bin

Before you make your request

From 1 January 2022, residents will not be able to order additional or replacement boxes due to the introduction of a new recycling and waste service. If you do not have a box, please use a suitable alternative container such as a cardboard box, plastic box, or reusable carrier bag until your new wheeled bins for recycling are delivered. Containers will be left on the kerbside once the recycling has been collected. Please do not put recycling in a black bin bag.

Please note: damaged bins will only be replaced if they cannot be loaded onto the vehicle, have no lids or wheels, or the body of the bin has split.

Apply for a bigger bin or an extra domestic bin

Only one domestic waste bin is issued per household. You can apply for a bigger bin or extra domestic bin if you are recycling as much as possible and one bin is not enough. All applications will be validated before your request is approved. You may be given a bigger bin instead of an extra bin.

Apply for a bigger or an extra domestic bin

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Can I have a calendar showing when my recycling and waste will be collected?

Answer:: You can print off a calendar from the website.

Can I write my house name/number on my containers?

Answer:: Yes you can do this.

When and where do I place my containers out for collection?

Answer:

Containers are to be placed at the edge of your property, unless assisted service is provided. Containers need to be available for emptying from 7am on the scheduled day of collection.

If you have a shared driveway or shared access then you need to place your containers for emptying where the driveway meets the main adopted public highway.

Can I place soil in my garden bin?

Answer:: A small amount of soil can be taken if placed into the garden bin but we advise not to fill the bin with soil. If the bin is too heavy to move then the crew will not be able to empty it. Soil can be taken to your local Household Waste Recycling Centre.

Can I order a bin/box?

Answer:

In 2022 residents will transfer to the new recycling and waste service, this will mean that recycling will be collected in bins instead of boxes. Therefore, from 1 January 2022 residents will not be able to order additional or replacement boxes.

If you do not have any recycling boxes, please use an alternative suitable container to put out your recycling until your new wheeled bins are delivered.

Recycling and waste collection service, your questions answered.

I don't have any recycling boxes, what can I use instead?

Answer:

Please continue to recycle as much as you can. Recycling can be put out for collection in a suitable container such as a cardboard or plastic box or carrier bag.

Please do not put recycling in black bags.

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