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Service standards for street cleansing

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Please note: we are currently reviewing and updating our service standards.

What do we do?

Our Streetscene Team maintains all land open to the public which includes public open spaces, parks, gardens, play areas, car parks, etc.  

We also clear all the highway that the council maintains including roads, footways, alleyways, public rights of way, bridleways, RUPPs (Roads Used as Public Paths), BOATs (Byways Open to All Traffic) and Restricted Byways.

Where

High footfall areas

Jet washing in city centre

Chester city centre

Monday to Sunday (including Bank Holidays) – to maintain a Grade A standard for litter, detritus, graffiti and fly posting between 8.30am and 8pm.

Local retail areas – Urban + Rural

Monday to Sunday (including Bank Holidays) – Cleanse daily to achieve a Grade A standard for litter, detritus, graffiti and fly posting at a time to have maximum effect.

Other high footfall areas

These can include areas around schools and colleges during term time, play areas (particularly during school holidays), transport hubs, park and ride, tourist areas, etc. Monday to Sunday including Bank Holidays (where relevant) – Cleanse daily to achieve a Grade A standard for litter, detritus, graffiti and fly posting at a time to have maximum effect.

 Business and industrial areas

  • Cleanse to achieve a Grade A standard for litter, detritus, graffiti and fly posting.

Residential

  • Cleanse to achieve a Grade A standard for litter, detritus, graffiti and fly posting

Rural roads

  • Cleanse to achieve a Grade A standard for litter, detritus, graffiti and fly posting

Report streetcare issue|Photo examples of grades

 

Bins

  • Emptying – to be scheduled to ensure that bins do not overflow. (Monitoring of fill is undertaken to assess position and size of bin – to reduce unnecessary trips to empty bins).
  • Cleaning of outside and liner including disinfectant
  • litter and recycle bins in city, town centre and local retail areas – quarterly
  • all other litter and recycling bins annually
  • dog bins quarterly

Report bins

 

Seasonal and occasional cleansing

  • Leaf and blossom fall – allowance in resource plans for additional resources to ensure that affected streets are maintained at the cleanliness level achieved during the rest of the year
  • Tourist areas – some areas otherwise classed will be brought into high footfall areas due to tourism at certain times of the year and will require more frequent cleansing to achieve the required cleanliness level
  • Events – additional cleansing resources should be provided in and around events  to ensure that the standard does not drop below Grade B during the event and that it is brought back to a Grade A standard before 9am the following day

Response times

The following response times apply (apart from where working day is specified, these response targets apply 24/7 including public holidays):

  • Abandoned vehicles – will be investigated by the end of the next working day
  • Business waste compliance – will be investigated by the end of the next working day
  • Racist or abusive graffiti – will be removed or obliterated within 24 hours
  • Fly-posting – will be investigated and removed  within 2 working days
  • Fly-tipping – will be investigated by the end of the next working day and cleared within 2 working days following completion of any investigation
  • Nuisance vehicles – will be investigated within two working days
  • Dead animals – will be removed from relevant land within 24 hours
  • Sharps/drug-related litter – will be removed within 4 hours
  • Dog fouling – will be removed within 24 hours
  • Overflowing bins – will be investigated by the end of the next working day
  • Damaged street furniture – will be investigated by the end of the next working day
  • Litter/detritus – will be responded to according to the statutory Code of Practice on Litter and Refuse (COPLAR) timetable:
  • High intensity of use – half a day (This means by 6pm if reported before 1pm or by 1pm the next day if reported between 1pm and 6pm the previous day)
  • Medium intensity of use – one day (This means by 6pm the following day)
  • Low intensity of use – 14 days
  • Special circumstances – 28 days (or as soon is reasonably practicable)
  • Chester, Ellesmere Port and Northwich: seven days a week 24 hours: within one hour of incident reported
  • Chester, Ellesmere Port and Northwich
  • Offensive within 24 hours of incident reported
  • Non-offensive added to routine work
  • Chester and Northwich: is removed on route
  • Ellesmere Port: as requested by Planning

Complaints

  • Chester and Northwich: responded to within 48 hours
  • Ellesmere: responded to within 24 hours
  • All – 24 hours
  • All – 24 hours

Seasonal

  • Ellesmere Port: additional resource
  • Chester: overtime
  • Northwich: routing

Other land

We can only work on land that is under the Council’s responsibility, we are not able to respond to queries or complaints on private land.

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