Customer service centres

Most services are available online for you to report non urgent enquiries. You can also contact us to make a general enquiry.

Face to face appointments are available to book at the following locations:

• Blacon library
• Neston library
• Frodsham library
• Northwich Information Centre
• Wyvern House, Winsford
• The Portal, Ellesmere Port
• The Forum, Chester

 Please call us on 0300 123 8123 to book an appointment.

Urgent issues

At times when the Contact Centre is closed the usual out of hours service will be available. You can find out more information about our out of hours service on our website.

Examples of urgent issues might include collapsed buildings, flooding, pollution incidents, lost/found dogs, registering a death or fallen trees.

Other public buildings

• The Record Office, Chester
• Chester Register Office, Chester

Other council offices

• HQ, Chester
• Nicholas House, Chester
• Phoenix House, Winsford

Other ways to contact us

• Find a telephone number for accessing Council services
• Make a complaint or leave feedback on a Council service
• Request Council information in another format
• Request access to a British Sign Language support interpreter