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eBilling and managing your account online

Our bills are sent by email when you register, apply for a discount or set up a direct debit. We will automatically set up eBilling.

There are many benefits to eBilling including:

  • you'll receive your bill as soon as it's available
  • it's better for the environment as it saves paper
  • it reduces printing and postage costs
  • you can access it at anytime 
  • you can print it off yourself if you need a paper copy

You can also access your account by registering online and using our self-service facility.

Access your account online

The self-service facility allows you to :

  • set up or amend a Direct Debit for Council Tax and Business rates
  • report a change of address
  • apply for a discount or exemption
  • view payments you have made
  • any balances outstanding
  • the date your next instalment is due
  • copies of any bills, previous bills, reminders and any other notices

About setting up your account

Once you have completed the online registration form you will be prompted to add the service you require, for example Council Tax. Select 'My Services' then enter your account reference number and select 'access now'. You will be asked to provide some information related to your account that can be verified against our database. This is a security measure to prevent unauthorised access to your account details.

If we do not hold enough information to verify your access you will be prompted to request a Personal Identification Number (PIN) letter. This will be sent to you in the post. Use the PIN once you have logged in to access your account securely.

After you log into your account, simply click on the eBilling sign-up link on the account summary page. You can also use this facility to update your email address.

If you want to opt out of eBilling please email: electronicbills@cheshirewestandchester.gov.uk.

 

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