Customer Service Centres

Most services are available online for you to report non urgent enquiries. You can also contact us to make a general enquiry.

If you are unable to access services online please call us on 0300 123 8123 and we can look at booking you a prearranged appointment at a council building.

Urgent/emergency issues

At times when the Contact Centre is closed the usual out of hours service will be available. You can find out more information about our out of hours service on our website.

Examples of urgent/emergency issues might include collapsed buildings, flooding, pollution incidents, lost/found dogs, registering a death or fallen trees.

You can report non urgent issues on our website. 

Other public buildings

• The Record Office, Chester
• Chester Register Office, Chester
• Civic Way, Ellesmere Port

Other council offices

• HQ, Chester
• Nicholas House, Chester
• Phoenix House, Winsford

Other ways to contact us

• Find a telephone number for accessing Council services
• Make a complaint or leave feedback on a Council service
• Request Council information in another format
• Request access to a British Sign Language support interpreter