Customer Service Centres

Please note:

• Customer Service Centres will close at 5pm on Friday 25 August and reopen at the usual time on Tuesday 29  August
• The Contact Centre will close at 7pm on Friday 25 August and reopen at 8am on Tuesday 29 August

Visting a customer service centre

• The Forum Office, Chester
• Ellesmere Port Customer Service Centre
• Frodsham Library and Integrated Services, Frodsham
• Neston Library, Neston
• The Arcade, Northwich
• Wyvern House, Winsford

Search for your nearest office on our interactive map.

Urgent/emergency issues

At times when the Contact Centre is closed the usual Out of Hours provision will be in place. Please call the relevant number. Examples of urgent/emergency issues might include collapsed buildings, flooding, pollution incidents, lost/found dogs, registering a birth or death, fallen trees. The Council Website can be used to report non urgent issues below.

• Report It

If you cannot visit in person

• iConnect video kiosks - allow you to talk to us directly from a number of locations near to you

Other public buildings

• The Record Office, Chester
• Chester Register Office, Chester
• Civic Way, Ellesmere Port

Other council offices

• HQ, Chester
• Nicholas House, Chester
• Phoenix House, Winsford

Other ways to contact us

• Contact us online to make a general enquiry
• Find a telephone number for accessing Council services
• Make a complaint or leave feedback on a Council service
• Request Council information in another format
• Request access to a British Sign Language support interpretor